Shipping & Delivery

Shopping notice

Check your shipping address and zip code carefully to be correct before you pay.We reserve the right to charge the delivery fee again for returned items due to undeliverable addresses.

• We will need 1-3 business days to process your order and ship it out. Please understand the delay because of any holidays. 
• We cannot control the transport as it is handled by a third party, but we would deliver the parcel out at the very first moment.
• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
• Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Return and exchange policy

1. When the goods have been paid for and left with us for delivery, they fully belong to you.
2. The process we will use is:
   - Upon receipt of payment, photos/videos will be taken of the goods in working order and the safe packaging and address label and emailed to you for confirmation.
   - When you confirm by email, goods will be packed and taken to post/courier.
   - A photo of the post/courier delivery and the tracking number will be emailed to you.
3. If you received a damaged item from transport or it was not delivered, the customer needs to make a claim against the deliverer using the documentation and emails from your order, as we have shown you the goods were sent in working order and safe packaging with a signature required collection.
4. If, by unforeseen chance, you received the wrong item, please contact us immediately to discuss it.  Please keep the goods in their original condition and with the original box and packing.
5. There are no refunds or exchanges because you may have changed of mind, as you had already confirmed what you ordered from our process.

New Zealand orders

Our delivery target for purchases is 1 to 3 working days.Parcels are delivered Monday to Friday.  Please see “Urgent Orders” below if you require a Saturday delivery.New Zealand orders are tracked and signed for delivery by New Zealand Post. 
Urgent Orders 
Should you have a gift emergency, we also provide an Urgent Delivery Service for urgent orders and Saturday deliveries. These nationwide orders are given priority and dispatched first.Our Urgent Delivery Service is overnight for non-rural orders placed before 1 pm on weekdays.
Rural Delivery 
We deliver to rural addresses at no extra charge. Please note that these orders may take 1 to 3 days longer to arrive.
PO Box Deliveries 
Yes, you can also choose to have small parcels that will fit in your PO Box, delivered to a PO Box address.

International orders

International orders are shipped by New Zealand Post’s International Economy Courier service. Therefore, you will have the security, efficiency and quality handling of a tracked international courier service.
We will notify you if your order is over 2 kg and will cost extra to send overseas. If so, you will have the right to cancel or change your order as you choose.
Target delivery times for overseas orders are 3 to 10 working days depending on where in the world. 
Note : we do not ship to freight forwarding companies.


Additional charges on overseas orders
Our prices do not include import fees, duties, tariffs, taxes or other import charges which may be payable in other countries. So please be aware that your order may incur these additional charges which the recipient will be responsible for paying.

Pre-ordering items at MissAnatta.com

The advantage of pre-ordering at MissAnatta.com is your ability to reserve products before they arrive in our stock. Our pre-orders work just the same as regular orders, except you will receive your order as soon as the product arrives at us or is officially available for sale.
We only ever put an item on pre-order when delivery is guaranteed. That is why the vast majority of our pre-orders have a delivery date of 1 to 3 weeks, rather than months.
If you are paying by credit card, your card will only be charged when you place your order. Alternatively, if you are paying by internet banking, please ensure you have made payment at least a couple of days before the item is due.  We will confirm by email.

Special delivery instructions

Let us know during checkout in the comment box whether you have any special delivery instructions.Please feel free to contact us if you have any questions or queries.