FAQs

In the case that you are dissatisfied with your order, once we receive your return item(s), we are able to provide full refunds to customers. The refunds will be processed within approximately 7 to 10 business days. The exact times vary depending on the individual payment provider. After refunds have been processed, we recommend you contact your bank or payment provider for updates. The initial charges for shipping are non-refundable. Important note: Please do not make direct returns to the address on the website. Please only send them to the address provided by our customer service. Any return or exchange will be valid after our customer service centre has approved it.

Please understand that we do not accept returns or exchange without mutual agreement and prior return authorization. It can not be returned or exchanged once the item is sold. We will exchange your product in the cases the purchased product does not match the item ordered, other than quality issues or shipment issues. In case you find the item does not match the item ordered issues, It must be returned to us in the same condition as it was sent within 30 calendar days of receipt. The returned garment(s) must be unwashed, unworn, with all the original tags affixed and original packaging.  In addition, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for exchange and refund. Note: Unfortunately, your postage charges on returns are not refundable. However, if you return an item for an exchange, you will not be charged to the Denim Lovers Shop for delivery of your replacement item. When you reorder, you will be paid the standard or priority delivery rate regardless of which shipping options you have chosen.

After you contact us and get our prior return authorization or change item(s) to the Miss Anatta Shop. We will contact you back to inform you of the address to return your item (s). You will then be able to send the item(s) to our returning address. Please note: all returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will be made for eligible products. We reserve the right to refuse the return and exchange of any item that has been worn, damaged or removed, or that is considered to be unacceptable for return and exchange. We reserve the right to return any non-compliant pieces to you. All packages of products must be intact and not damaged in any way.

Please understand that we do not accept returns or exchanges without reaching a  mutual agreement and prior return authorization. Therefore if you need to return your order for some reason, please contact us first at support@missanatta.com. Please provide us with the following information:

1. The original order number
2.  The reason for the exchange
3. Photographs clearly show the problem with the item
4. Details of the requested replacement item: the item number, the name and colour and the link of the requested replacement.
5. Your shipping address and phone number

Once you are authorized to return the item(s), you will be able to send the item(s) to our warehouse. As soon as we received your item(s), we will confirm the information you have provided and review the condition of the item(s). If you have requested for an exchange, the replacement will be sent to you from our origin country’s warehouse. Alternatively, if you requested for a refund, we will process a refund for you.

Request cancellation before payment

• We will process orders after your payment has been made. If you have not already paid for your order, there is no need to contact us in order to cancel it.
• Due to the price of individual goods may have been changed, along with currency translations and shipping rates. If you keep your order in your shopping cart for more than a week without payment, you would not be able to “reactivate” it by sending payment. You will need to submit the order again with the new shopping cart.

Request cancellation after payment

• The cancellation of the order should not be altered once you have placed an order and made the payment.
• If your ordered item has been dispatched, the cancellation of an order can not be altered.
• Anyway, please contact us at support@denimlovers.shop as soon as possible if you have already paid for an order and would like to cancel it. It may be possible for us to perform cancellation inquiries with the shipping company on your behalf before your ordered items are dispatched.

In addition, if you are not sure about the items or need more product information about which you want to order, please place a purchase on hold and contact us before you decide at support@dmissanatta.com. This will suspend the packaging process while you make changes.

After payment has been cleared, our handling time is 2-5 days processing time. As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. The tracking information normally appears after 2-3 days following dispatch. After that, you will be able to check your tracking information on the Tracking Page. Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
New Zealand	3 -7  Business days
Australia	7-15 Business days
United States	15-30 Business days
Canada, Europe	15-30 Business days
Central & South America	20-30 Business days
Asia	15-20 Business days
Africa	20-45 Business days

*This doesn’t include our 2-5 day processing time. Please note the total time is all including process time and shipping time ( this does not include customs delay, weekends, holiday periods and any unforeseen circumstances.)

In case of your parcel was confiscated by Customs. If it is not possible to clear your items from the Custom, please contact us first. We will conduct further inquiries on your behalf with the shipping company.

The buyer is mainly responsible for the clearance of the items if the items are detained by Customs.

All shipments sent to the customer’s address with another country from the original region must first clarify bt the Custom Duties. Clearing customs and paying the relevant customs duties is always the responsibility of the buyer. Denim Lovers Shop does not add Goods and Services Tax, GST, VAT, or other special charges on products and services.

We will send a notification email to your registered email address when your products have been dispatched. The tracking number is normally available within the next few days of dispatch. Therefore, You can check your tracking information on the Tracking Page

The price of New Zealand nation delivery includes optional tracking and signature on delivery. International shipping depends on the selected shipping option, along with the time and the destination country of the shipment. In general, we suggest regular post-registered air mail. If you need faster shipping, the more costly options should be EMS, UPS, and FedEx.

Once you have placed an order, the shipping method should not be altered. However, for a serious reason, you can contact our customer service at support@missanatta.com as early as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping rate.

The shipping price is not included in the product price. The website will automatically calculate the shipping cost for your purchase.

We are shipping worldwide. The exact shipping rate depends on the weight of the item and the destination country. To help our customers save money, we will always suggest the most appropriate shipping option. Our priority is always to deliver our customers quickly and efficiently.

When shopping with Miss Anatta Shop, you can pay by internet banking, credit or debit card (Amex, Visa, Mastercard and Diners) or Denim Lovers Shop gift card.

If a promotional code you have received does not activate. Firstly check that it has not expired. Secondly, check that it is valid for the particular products in your shopping cart. Certain goods sold on our website are exempt from certain deals that discount the price or the product-related shipping fee. In addition, all goods with a delivery surcharge (such as large items and personalized products) are excluded from deals that discount the fee for delivery.

You may occasionally receive a promotional code from us via e-mail newsletter or by mail. The discount and promo code can be used when checkout. By simply enter your given promotional code on the box ‘Have a promo code? ‘ provided. Then, and click APPLY to add the promotion to your order, and click Submit.

A gift card is entered as a payment method in our online process.  When you place submit payment in shopping cart page, please choose a gift card option from the drop-down box. The system will automatically deduct the funds from the gift card and then give you the option to pay the remaining amount using a credit card.

Our preorder item is an item that must be prepared for a period after placing the order. We offer you a special discount on these exclusive items from Pre-Order.

We use an SSL secure environment to offer customers a safe and speedy online shopping experience.  We process online orders through  Payment methods including PayPal and Credit cards. Customers can see their cards being authorised and debited in real-time. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3. You can use PayPal as you want according to the on-screen instructions.

Usually, a PayPal e-check will take 3-5 business days to be confirmed by PayPal. The reasons why we suggest you use PayPal:

• Payment is traceable. By using your PayPal account, you can trace the status of your payment.
• When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
• When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.